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We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. PC GUY follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

NOTICE When we ask for your personal information, we will tell you why we need it and what we will do with it.

CHOICE When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.

SECURITY We will use reasonable security measures to protect the personal information we receive from you.

SHARING When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

The company of the PC GUY Companies, and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by PC GUY, this information may be combined or shared among current or future PC GUY Co., Inc. entities and subsidiaries. The PC GUY Companies operate businesses, retail stores and Web sites under the names PC GUY, PC GUY Mobile, Future Shop, PC GUY Canada, Magnolia Audio Video, PC GUY, Pacific Sales, Audio Visions, PC GUY China, Jiangsu Five Star Appliance Co., Napster among others.


The following Privacy Policy describes the information and privacy practices for PC GUY retail stores, (the "PC GUY Web site") and all other locations, occasions or events where your personal information is collected by, or on behalf of, PC GUY. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the PC site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the PC GUY trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.


As part of your interaction with PC GUY, we may collect personal information such as:

Contact information, including name, mailing address, phone number and e-mail address

Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

Schedule an appointment for services

Bring in your product for service

Purchase products or services

Set up an account online

Schedule a delivery or an installation

Join the My PC GUY TM program

Participate in a sweepstakes, promotion or survey

Contact us with a question or concern

Participate in other activities with PC GUY


We use the personal information you provide for purposes including, but not limited to:

Fulfilling requests for products, services or information

Tracking and confirming online orders

Delivering or installing products

Managing our My PC GUY program

Providing customer services

Administering sweepstakes, promotions or surveys

Offering new products and services

Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers

Conducting research and analysis

Sending marketing communications

Performing other business activities as needed, or as described elsewhere within this Policy.


Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.

Information from Third Parties

PC GUY obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

Single Sign-On

We use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture, etc.


PC GUY does not sell, rent or trade your personal information to third parties.

We may need to share your personal information within the PC GUY Companies. These companies may use this information to offer you products and services that may be of interest to you.

In addition, PC GUY may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

Fulfilling customer orders

Sending PC GUY marketing communications

Delivering packages

Scheduling and performing installations

Servicing products

Maintaining our My PC GUY program

Fulfilling subscription services

Conducting research, analysis or administering surveys

Sending regular mail and e-mail on behalf of PC GUY

Processing credit card payments

Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

PC GUY may also share your personal information with companies who have referred you to PC GUY for goods and services, or have provided space in their store locations for PC GUY to offer its goods and services, or have allowed PC GUY to have a presence on their web sites.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

At times we may partner with a third party to create a site that may look as if you are on a page. These sites may be co-branded or may have the look and feel of being on our Web site. However, the information collected on these pages may not be covered under the PC GUY Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.


PC GUY communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note – PC GUY marketing communications are managed through PC GUY):

Follow the directions on an e-mail or direct mail marketing communication you receive from us.

Call (360-241-1501) with your request and current contact information.

Send an e-mail with your request and current contact information to:

Send a letter with your request and current contact information to: PC GUY Corporate Campus, Attn: Customer Care/Privacy, 9208 NE Hwy 99 Suite 107-17 Vancouver,WA 98665 For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

PC GUY will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

10 business days for e-mails

30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.


PC GUY wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

Call: (360-241-1501)

Send a request to:

Send a request to: PC GUY, Attn: Privacy Manager, Mail Stop 9208 NE Hwy 99 Suite 107-17 Vancouver,WA 98665

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. PC GUY cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Please note: While PC GUY is able to protect personal information that is provided during the course of business, PC GUY cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.


PC GUY offers remote access service to assist in diagnosing and resolving system issues. This process allows a PC GUY Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a PC GUY Agent to log into your computer which may contain personal information. A PC GUY Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Safe Shopping Policy on

We use a variety of information security measures to protect your online transactions with us. The PC GUY Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as order information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

Choosing a Personal Password on

When you create an account on you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.



A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

PC GUY uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your My PC GUY member ID in the cookie so it is easy to remember next time; this option will be found under My Account.

While our websites, online services and mobile applications are not designed to respond to “do not track” requests from browsers, you may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the PC GUY site.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images and scripts that help them better manage content on our site. We do not tie the information gathered to your personally identifiable information.

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps PC GUY understand how visitors use our Web site.

Third Party Ad Providers and Interest-Based Advertising

We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.

To learn more about interest-based advertising (also called behavioral advertising), visit

To opt-out of interest-based advertising, visit Evidon's Profile Manager tool. Profile Manager also allows you to update the interest-based information collected by certain companies.


Widgets support functions that require that you disclose certain personally identifiable information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site in which case it is governed by the privacy policy of the company providing it.


We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.


PC GUY Co, Inc. complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. PC GUY Co., Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view PC GUY Co, Inc.'s certification, please visit

If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided below). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above.

PC GUY Co., Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through these Web site, and does not cover information that may be collected behind the log in on our website.

If you have questions or complaints regarding our privacy policy or practices, please contact us at If you are not satisfied with our response you can contact TRUSTe here.


Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

Call: (360-241-1501

Send a communication to:

Send a letter to: PC GUY, Attn: Privacy Manager, Mail Stop 9208 NE Hwy 99 Suite 107-17 Vancouver,WA 98665


We may need to update our Privacy Policy as PC GUY and our customers grow and evolve. If we make any material changes, including any change in ownership or uses of your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Last revision date: January 1, 2014