OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-
NOTICE When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY We will use reasonable security measures to protect the personal information we receive from you.
SHARING When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
The company of the PC GUY Companies, and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by PC GUY, this information may be combined or shared among current or future PC GUY Co., Inc. entities and subsidiaries. The PC GUY Companies operate businesses, retail stores and Web sites under the names PC GUY, PC GUY Mobile, Future Shop, PC GUY Canada, Magnolia Audio Video, PC GUY, Pacific Sales, Audio Visions, PC GUY China, Jiangsu Five Star Appliance Co., Napster among others.
INFORMATION COLLECTED BY PC GUY
As part of your interaction with PC GUY, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-
Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Schedule an appointment for services
Bring in your product for service
Purchase products or services
Set up an account online
Schedule a delivery or an installation
Join the My PC GUY TM program
Participate in a sweepstakes, promotion or survey
Contact us with a question or concern
Participate in other activities with PC GUY
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information
Tracking and confirming online orders
Delivering or installing products
Managing our My PC GUY program
Providing customer services
Administering sweepstakes, promotions or surveys
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO PC GUY FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-
Information from Third Parties
PC GUY obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
We use a single sign-
SHARING OF PERSONAL INFORMATION
PC GUY does not sell, rent or trade your personal information to third parties.
We may need to share your personal information within the PC GUY Companies. These companies may use this information to offer you products and services that may be of interest to you.
In addition, PC GUY may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending PC GUY marketing communications
Scheduling and performing installations
Maintaining our My PC GUY program
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-
Processing credit card payments
Providing chat functions
PC GUY may also share your personal information with companies who have referred you to PC GUY for goods and services, or have provided space in their store locations for PC GUY to offer its goods and services, or have allowed PC GUY to have a presence on their web sites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
At times we may partner with a third party to create a site that may look as if you are on a 2pcguy.com page. These sites may be co-
CHOICES REGARDING YOUR PERSONAL INFORMATION
PC GUY communicates with our customers through multiple channels and vehicles to keep you up-
Once you provide your personal information, we may contact you through direct mail, e-
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note – PC GUY marketing communications are managed through PC GUY):
Follow the directions on an e-
Send an e-
Send a letter with your request and current contact information to: PC GUY Corporate Campus, Attn: Customer Care/Privacy, 9208 NE Hwy 99 Suite 107-
If you send an e-
PC GUY will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
10 business days for e-
30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-
UPDATING YOUR PERSONAL INFORMATION
PC GUY wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-
Send a request to: email@example.com
Send a request to: PC GUY, Attn: Privacy Manager, Mail Stop 9208 NE Hwy 99 Suite 107-
If you send an e-
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. PC GUY cannot ensure or warrant the security of any information you transmit to us by e-
Please note: While PC GUY is able to protect personal information that is provided during the course of business, PC GUY cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-
PC GUY offers remote access service to assist in diagnosing and resolving system issues. This process allows a PC GUY Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a PC GUY Agent to log into your computer which may contain personal information. A PC GUY Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on 2pcguy.com
We use a variety of information security measures to protect your online transactions with us. The PC GUY Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as order information including your name, address and credit card number. Information you provide to us via our in-
Choosing a Personal Password on 2pcguy.com
When you create an account on 2pcguy.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-
COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-
A cookie is a small data file that a Web site or an e-
PC GUY uses a third party to place cookies on your computer to collect non-
While our websites, online services and mobile applications are not designed to respond to “do not track” requests from browsers, you may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the PC GUY site.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images and scripts that help them better manage content on our site. We do not tie the information gathered to your personally identifiable information.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps PC GUY understand how visitors use our Web site.
Third Party Ad Providers and Interest-
We use third-
To learn more about interest-
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
PC GUY Co, Inc. complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. PC GUY Co., Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view PC GUY Co, Inc.'s certification, please visit http://www.export.gov/safeharbor/.
If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided below). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-
Send a communication to: firstname.lastname@example.org
Send a letter to: PC GUY, Attn: Privacy Manager, Mail Stop 9208 NE Hwy 99 Suite 107-
Last revision date: January 1, 2014